FAQs

Impact

What do we mean by Good Work?

We define good work as work that:

  • Pays London Living Wage as a basic minimum. Service charge and tips are in addition
  • Has opportunities for progression. This could be promotion, specialist training or movement from part-time to full-time
  • Provides a secure contract with suitable hours, which reflect the actual hours worked and (especially in a first role after completing the Employment Preparation Programme) hours which do not impact on benefits
  • Is supportive of staff wellbeing. For example, by providing an Employee Assistance Programme, opportunities to get and give feedback, advance rotas, a work/life balance and a positive working culture

Why do we care about Good Work?

Just getting work isn’t enough to end cycles of homelessness. People need secure work at a decent salary to enable them to pay their rent and build a stable future. That is why we prioritise working with employers who pay London Living Wage, and either provide all elements of Good Work or are open to working with us towards becoming Good Work employers.

What is hidden homelessness?

Hidden homeless people are those without a place to call home, but who are hidden from official statistics and not receiving support. They can find themselves in precarious situations, including sofa surfing, living in temporary accommodation, squatting, and sleeping on public transport. These situations can be dangerous and leave people at risk.

How does your employment programme work?

More information about how our employment programme supports people to break the cycle of homelessness can be found here.

Membership

What if I want to cancel my membership?

Membership is for a minimum of one year and cannot be cancelled midway through. Please contact the membership team if you have further questions.

Do I need my membership card to access the House?

Your membership card will make sure you have the speediest entry to the House. We all forget things occasionally, if you forget your card, please let the reception team know.

What do I do if I lose my membership card?

Please email the membership team. There will be an administration cost for all replacement cards.

Does my membership automatically renew?

If you are paying by direct debit, your membership will automatically renew each year. The membership team will contact you in advance of renewal as a courtesy. If you are paying annually by invoice, your membership will not automatically renew and the membership team will contact you to arrange payment.

The Club

Can I bring guests to the Club?

Yes, you can sign-in up to three guests each time you visit the House. You’ll need to be in the House before your guests arrive, we’ll ask your guests to wait in reception if they arrive before you. If you’d like to bring additional guests, please contact the membership team in advance and we’ll do our best to accommodate your request.

Is there a dress code?

No, don’t let code tell you how to dress.

Do I need to book in advance?

No, there’s no need to book in advance. If you’d like to make a reservation in the restaurant, please email the reservations team or call us on 0207 437 1894.

Can I use my laptop and phone in the House?

We know that phones and laptops can also be used for creativity and connection. We aim for the House to be a social, creative space and encourage members’ and their guests to limit usage of tech in the House. Our Soho Room is a laptop-free space, as is the Bar after 5pm and the Garden after 2pm. You’re welcome to use your laptop elsewhere in the House, if you need to make a call on your laptop, please make sure you’re wearing headphones.

Can I bring children to the House?

The House of St Barnabas is an adult-only space.

Can I bring a dog to the House?

We only allow registered assistance dogs.

Can I get parcels delivered to the House?

Unfortunately, because we have very limited storage space, it’s not possible to get parcels delivered to the House.

Venue Hire

Do I have to be a member to book venue hire?

No. You can book a hire space at the House without being a member. We offer room hire, floor hire and whole House hire. Our experienced Hire team will work closely with you to create a memorable event. Get in touch with our venue hire team to discuss your options. Members of the House of St Barnabas get a 10% discount on venue hire.

Can I come to see the House before I book an event?

We are usually able to accommodate viewings for private hire Monday – Friday 10am – 4.30pm. Please contact the venue hire team to book a viewing. If you aren’t available during these times, please let us know and we will do our best to find a time that works.

How do I secure a date for my event?

Your event status will be secured once we have received the signed contract and funds for the venue hire fee and minimum spend. Without this, your preferred date may no longer be available.

Do you provide event catering?

We offer complete in house catering. Event catering is managed by our Head Chef, and our events team will work closely with you to create the perfect event. Should you require a specific menu for your event please get in touch and we will discuss.

Can I bring arrange my own catering for an event?

No, we handle all food and beverage for events in house. No external food or drink can be bought on site.

Do you offer corkage?

We do not offer corkage. Our wine list offers a variety of unique and classic wines.

Do I need to pre-order food and drink for my event?

Yes, all food and drink must be pre-ordered in advance of the event. All food and drink pre-orders must be received no later than 10 working days prior to the event date.

Can I bring children to my event?

The House of St Barnabas is an over 18s venue. If you need to bring children on-site during the event this must be discussed with the Hire team at the time of the booking. We reserve the right to deny admission to any under 18s.

Can I store items for my event at the House?

There is limited storage space at the House – unless prior permission is obtained from the hire team, we are unable to store items in advance or prior to your event or receive deliveries.

What room set-ups are available?

Each room has a different set-up and capacity, to see these click here. Should you require a certain room set up please let us know and we will do our best to accommodate this. However, depending on the room and number of guests certain set-ups may not be possible.

What happens if my event overruns?

Event overrun will be charged at an additional fee. This charge is applies 30 minutes after the agreed event finish time. We allow 30 minutes for pack down and guest departure.

Can you change the art work in the room I have booked?

It may be possible to make a request to move artwork. We will work with a third-party gallerist to complete this work, and will recharge the Hirer for all costs. We need at least 4 weeks’ notice for any art removal.

Can I decorate the room I’ve booked?

We can accommodate free standing decorations such as table centrepieces and flowers arrangements. The House of St Barnabas is a Grade 1 listed building, because of this no fixings can be made to any walls, floors or other building aspects.

Is there a service charge?

We add a discretionary 10% to every booking to help fund our charitable work to break the cycle of homelessness.

Can I get married at the House?

Yes, we are a licensed wedding venue. With a blend of quintessentially English architecture, a tranquil private garden and a beautiful, consecrated chapel for post-ceremony services, the House of St Barnabas offers a unique venue for a perfect occasion.

Can I hire the whole House?

Yes. Our full venue hire is the perfect location to host a variety of events from large celebrations, to corporate takeovers, or for photography and filming. Full house hire will allow access to the ground floor (Soho Room, Dickens Room, Bar, Garden Room, Monro Room and Garden) and the first floor (Drawing Room, Silk Room and Bazalgette Room). The capacity for full venue hire is 325 guests. Please contact the hire team to if you’re interested in full venue hire.

Can I hire an entire floor of the House?

Yes, you’re able to hire the entire first floor of the House. This gives access to the Drawing Room, Silk Room and Bazalgette Room. First floor hire accommodates a maximum of 125 Guests.

Can I hire the chapel for my event?

Yes, our chapel can be hired for private events. There are some specific rules that apply to the chapel that don’t apply to other areas of the House. including that no food or drink is allowed in the chapel, and all content must be pre-approved by our chaplain. To discuss chapel hire, contact the hire team.

Art

Can I come and see your latest art exhibition?

Yes! Our art team is happy to give tours of the exhibition, please contact our art team to arrange a tour. We also regularly programme private views and talks with artists, events are listed here.

Is your art for sale?

Most of the art exhibited at the House is for sale. A percentage of all art sales is donated to support our work to break the cycle of homelessness. To find out about buying our art, please contact our art team.

I’m an artist who’d like to exhibit. Can I do this?

Please contact our art team to discuss potential exhibitions.

Events

How do I find out about upcoming events?

All our events are listed on the website here. Members’ also receive a bi-weekly newsletter sharing highlights from our events calendar. If you’re not getting the newsletter, please contact the membership team.

I’m not a member, can I come to an event?

Yes! Most of our events are open to non-members. Members tickets are discounted. You can see events that are open to all on our website here.

Are events free to attend?

Our Friday DJ nights are completely free to attend. We charge a small fee for most other events. As a social enterprise, all our profits help to fund our mission to break the cycle of homelessness. Event ticket prices cover events programming costs. Members ticket prices are always discounted.

I have an event idea or think we could be good event partners. Can we work together?

Our events programming is managed by us, but we’re always open to conversations with potential partners who align to our values and ethos. To discuss a potential events partnership please contact the events team.

Accessibility

Is the House wheelchair accessible?

As a Grade-1 listed building, we have areas with limited wheelchair access. We want everyone that visits the House to enjoy their experience, so if you do have additional needs, please contact us in advance and we will do what we can to accommodate you.

Can I bring my guide dog to the House?

Yes, registered assistance dogs can be bought to the House.