This week, as part of our Meet Our Kickstarters series, we caught up with Michelle, our new Receptionist and Member Experience Coordinator.

She talks us through her experience of getting back to work after spending the last two years as a stay-at-home Mum, and shares with us what makes the House a home away from home.


What do you like most about what you do? 

What I like the most about coming to work is knowing that it is going to be a good day, even if it’s busy. No two days are the same and I enjoy constantly being on the go, making sure I can accommodate our members and their guests. I like getting to know the members, having conversations with them and making sure they feel comfortable. 

What new skills have you acquired?  

This role has taught me to be more confident, not only at work but outside of the House too. I am normally very shy and reserved, but being here has changed that and I can honestly say I have never been better; I love working and learning new things every day. I have learnt to be more organised, and my communication skills have grown markedly. I don’t get nervous  speaking to members or my colleagues like I may have done before joining the team. I am proud to be a receptionist for the House.

What lead you to the House of St Barnabas? 

I knew of the House through a friend and when an opportunity came up, I was keen to be part of the team. I haven’t been working for almost 3 years because prior to this job, I’ve been a stay-at-home mum. The House gave me an opportunity to get out and start working again. 

Where do you hope to go next? 

I have so many ideas on what I want to do and how I want to do it. In the future, I aspire to have my own beauty company. But for now, I am focusing on working hard for me and my son and I hope to grow within the House of St Barnabas, too.  

What’s your favorite thing about working for the House?  

My favorite thing about working at the House is how is nice and supportive everyone is! The wider team are always there to make sure you are okay. And if you need to talk, they take the time to sit down with you and facilitate any kind of conversation. I like how we all work together collaboratively – especially if it is busy. 

Anything else you want to share? 

I want to share how much I appreciate and am grateful for the opportunity I have now. At first, I was nervous that I wasn’t going to adapt very easily – I wasn’t sure I was ready to work and leave my 2 year-old son at home. I’ve been with him so long that I found it hard to leave him. I was also worried I was going to be terrible at the job. But I’ve been here a month now, and it feels like I have been here for a year!

Everyone at the House has been so welcoming and friendly – they make you feel comfortable.  I have never met such good work colleagues – it is hard to find a job that satisfies you to the point where you wake up in the morning and want to go to work. I want to thank Income Manager – Bea, for being so sweet to me from the beginning and being such a great manager. I’d also like to thank our previous receptionist Shiera, who has sadly left, for teaching me everything I know. And of course my colleague Josh, who is an Employment Academy graduate – we make a great team! And of course my friend and Front of House colleague – Karen, who encouraged me to apply for the job. 

The Kickstart Scheme provides funding to create new job placements for 16 to 24 year olds on Universal Credit who are at risk of long term unemployment. 

Find out more – here.